Christmas FAQs
What’s the deadline for placing a Christmas order?
Due to Christmas being a busy time of the year for most of us, including our farmers and butchers, our deadlines are earlier than usual for both Christmas orders and subscription orders. The deadline for placing or amending all orders scheduled for delivery between Thursday 17th - Thursday 24th December is midnight on Friday 11th December. Please note, we may close certain delivery days before the 11th if we reach capacity.
When will my Christmas order be delivered?
During checkout, you can choose your preferred delivery date between Saturday 19th - Thursday 24th December*.
Deliveries are made by our courier, between 8am and 8pm. If you are not home to receive your order, you will have the option to choose a safe place for the driver to deliver your box, or you can request for it to be delivered to a neighbour.
*Delivery on Thursday 24th December is only available to London postcodes.
What’s the delivery fee for a Christmas order?
Our delivery fees for all orders in the week before Christmas are as follows:
19th & 20th December: £5.95
21st & 22nd December: £6.95
23rd December: £11.95
24th December: £13.95*
*Thu 24 Dec available to London postcodes only.These charges will be applied to all orders delivered in this week, including subscription orders.
Am I able to make any amendments to an order?
Once you have placed your Christmas order you will not be to edit its contents online as we take payment at the time of ordering. If you’ve forgotten something, simply give the team a call on 01749 703001 or email hello@fieldandflower.co.uk.
When is payment taken for my Christmas order?
We'll take payment for your Christmas order during checkout.
Will my items last until Christmas?
All products labelled Christmas Deliveries Only will have a use-by date of at least Christmas Day with the following exceptions due to the nature of the products:
• Devils on Horseback, Pack of 12 (275g)
• Truffle Stuffed Smoked Free Range Chicken (1.3kg)
• Christmas Chicken Cushion with Sage & Caramelised Onion Stuffing (1.4kg)
• Cranberry Topped Pork Pie (460g)
• Trio of Topped Pork Pies (600g)
• Game, Bacon & Apricot Pie (430g)
• Brie, Bacon & Cranberry Pork Pie (480g)
These products should be ordered for delivery on Monday 21st December onwards to guarantee shelf life through to Christmas Day.
Our all year-round products may have a shorter shelf-life due to the fresh nature of the product. If these items are needed for Christmas Day, we recommend choosing a delivery date after Monday 21st December.
Please note, as we deliver everything fresh (unless stated otherwise in the product description) our products can be frozen to prolong the shelf life.
Can I freeze everything in my order?
Most of our products are delivered fresh, so can be frozen upon receipt. The only products that cannot be re-frozen are:
• Devils on Horseback, Pack of 12 (275g)
• Truffle Stuffed Smoked Free Range Chicken (1.3kg)
• Free Range Pigs in Blankets, Pack of 12 (340g)
• DIY Pigs in Blankets, Pack of 12 (340g)
• Pancetta Wrapped Pigs in Blankets, Pack of 6 (360g)
• Bake at Home Pigs in Duvets, Pack of 9 (450g)
Depending on delivery day, our land-based salmon can also come previously frozen. If so, this will always be clearly stated on the label.
Where do you get your turkeys from?
At Field & Flower, we pride ourselves in sourcing award-winning, free-range Bronze turkey from independent farmers that uphold the highest standards from farm through to slaughter, and in production and processing. This ensures we’re bringing you the very best turkey you can buy.
This year, our Christmas turkeys come from John in Devon.
Are your turkeys free-range?
Absolutely! All of our turkeys are properly free-range. They roam freely outdoors on grassy fields, where they can peck, preen, and explore at their leisure, with huts for shelter during the cooler months. We exclusively raise traditional Bronze turkeys. Our turkeys are game-hung and dry-plucked by hand, resulting in tender, succulent, and full-flavored meat.
Why should I choose a Field & Flower turkey over the supermarkets?
Our Bronze turkeys are raised with exceptional care for exceptional taste. Unlike intensively reared birds, our turkeys are fully free-range, spending much of their lives outdoors. This allows them to develop a unique layer of fat that locks in moisture and flavour. After reaching maturity, the birds are game-hung for 10 days and hand-plucked, which further enhances the taste and texture, giving the meat a succulent quality and ensuring a beautifully crisp, glossy skin.
What payment methods do you accept?
We accept all major debit and credit cards, including American Express. You can also pay for your Christmas order using Apple Pay or Google Pay.
How is the food packaged and does it stay fresh?
We deliver your order in temperature controlled recyclable boxes with recyclable ice packs, keeping your food chilled for up to 24 hours. While our ice packs may melt when your order is out for delivery, we test our box temperatures frequently to ensure our minimum chill time doesn’t change.
Can I choose the time of delivery?
We don’t currently offer the option of selecting a delivery time, but you can choose a pre-12 delivery option during checkout for delivery before 12pm on your chosen delivery day.
You’ll receive a delivery notification via text or email on the day of your delivery with a one-hour time slot. Our standard delivery window is between 8am and 8pm. We take delivery instructions if you’re not home when we’re due to deliver.
What happens if I can't be at home to receive my delivery?
No need to worry if you're not at home. We will ask you for delivery instructions when you add your delivery address. We will always leave your order according to these instructions.
You will receive a one-hour time slot on the morning of your delivery. You will also be able to track the progress of your delivery using the DPD app.
Is there anywhere in the UK you don't deliver?
Unfortunately, the following postcodes are currently not covered by our courier for next day delivery, so we can’t guarantee it will arrive fresh and therefore don’t deliver: AB31-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA78, PH, TR21-TR25, ZE.