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Cookie Policy
Last updated 03 September 2024
We are Field & Flower and this policy deals with the use of cookies on our website at www.fieldandflower.co.uk.
1. What are cookies?
When you view the website, we may store some information on your computer’s hard drive. This information will be in the form of a “cookie” which is a form of tracking technology. Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are used as a way for websites to store information relating to a specific visitor or website browser when viewing and using the website. Cookies allow our website to respond to you as an individual by gathering and remembering information about you, such as storing the contents of your shopping basket between visits. They also allow our website to retrieve information about your behaviour on the website so we can personalise and improve your experience of our website and serve relevant content and marketing on and off our website. Some of our cookies are also used to show website visitors relevant marketing online – both on and off our website.
2. Third party cookies
Our marketing and advertising cookies are third party cookies. These third-party cookies record your visit to the website and your browsing behaviour, such as the products you’ve looked at or social share buttons you’ve clicked on. These cookies can be used to deliver advertising and messaging relevant to your interests. These cookies may be placed by us or by carefully chosen advertising networks with our permission. These cookies are targeted towards you as an individual (based on your behaviour on the website), but do not contain any personal details or information that can be used to directly identify you.
3. Who can you ask for more information?
We may change how we use cookies from time to time to ensure we meet the high standards our customers expect. We recommend you check this page periodically to review our current policies and practices. Questions, comments and requests regarding this cookie policy are welcomed and should be addressed to [email protected]. If you would like more information about how we process personal data on our website, please see our Privacy policy.
4. General information on cookies
There are several ways for you to manage the cookies stored on your computer or mobile device and these can usually be found in the “options”, “preferences” or “privacy” settings on your respective browser or device. Each browser is different and if you wish to change your cookie settings, you’ll need to do so on each individual browser you use. For more information about cookies and how to control their use, you can visit the following website: www.allaboutcookies.org.
5. What cookies do we use?
Strictly necessary cookies. These cookies are necessary for the website to function and cannot be switched off. They are session-based cookies that are required for the operation of the website. For example, cookies that enable you to log in to your account or checkout, cookies that recognise when an item has been added to the basket, cookies that store recently viewed items, etc. • Functionality cookies. These are used to recognise you when you return to our website across multiple sessions. For example, they allow you to remain logged in after leaving our website or remember what products you have you added to your online shopping basket so they remain there for when you next visit the website. • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This includes some third party cookies which enables us to monitor and analyse how visitors use our website. For example, they collect anonymous information on how visitors move around the website and what pages they view. We use Google Analytics as our analytical platform. We don’t send, nor does Google Analytics collect, any personal information that can be used to directly identify you as an individual. • Marketing and advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. We will also use these cookies to show you personalised advertisements. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Name | Provider | Description | Scope and Expiry |
|---|---|---|---|
| Necessary | |||
| frontend | Field & Flower | This cookie is used to handle user sessions. This cookie is associated with our Magento eCommerce platform and it is necessary for the website's functionality. | 1 year |
| searchReport-log | Field & Flower | Optimises the website's search functionality. | Session |
| private_content_version | Field & Flower | This cookie is set by the provider Magento eCommerce platform. This cookie is used for appending a random, unique number and time to pages with customer content to prevent them from being cached on the server and customer’s being shown incorrect content. | 10 years |
| mm_id | Mention Me | Used by the website to protect against fraud in relation to referral system. | 5 years |
| test_cookie | Google DoubleClick | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. | 1 day |
| thirdPartyCookiesEnabled | Purechat | Determines whether the user has opted out of third-party cookies | 1 day |
| Functionality Cookies | |||
| _purechatLocalStorageAccess | Purechat | Provides the website's chat box functionality. | Persisent |
| _purechatVisitorWidgetPlaySound | Purechat | Provides the website's chat box functionality. Plays a sound on user’s device if they receive a webchat response. | Persisent |
| expanded | Purechat | Provides the website's chat box functionality. Remembers user’s preference for expanded web chat box. | Persisent |
| superMinimize | Purechat | Provides the website's chat box functionality. Remembers user’s preference for minimised web chat box. | Persisent |
| X-Magento-Vary | Field & Flower | Used to determine what pages should be shown to a website visitor. | 1 year |
| Analytical or Performance Cookies | |||
| _gat_UA-* | Google Analytics | Contains the unique identity number of the website's analytical property. | Session |
| _ga | Google Analytics | Used to distinguish users. | 2 years |
| _gat | Google Analytics | Used to limit the number of requests that have to be made to doubleclick.net during user’s session. | 1 day |
| _gid | Google Analytics | Used to distinguish users. | 1 day |
| _hjAbsoluteSessionInProgress | Hotjar | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 1 day |
| _hjFirstSeen | Hotjar | This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. | 1 day |
| _hjid | Hotjar | Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that website on the browser. This ensures that behaviour in subsequent visits to the same website will be attributed to the same user ID. | 1 year |
| _hjIncludedInSessionSample | Hotjar | This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the website's daily session limit. | 1 day |
| _hjTLDTest | Hotjar | This cookie is used to determine the most generic cookie path we should use, instead of the website hostname. This is done so that cookies can be shared across the website’s subdomains to ensure sessions are tracked accurately (where applicable). If no subdomains exist, this cookie is removed. | Session |
| Marketing and Advertising Cookies | |||
| _fbp | This cookie is set by Facebook to deliver advertisement when the website visitor is on Facebook or a digital platform powered by Facebook advertising after visiting this website. | 3 months | |
| _uetsid | Bing Microsoft | This cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve the website. | 1 day |
| _uetvid | Bing Microsoft | This cookie is used by Bing to determine what ads should be shown that may be relevant to the user perusing the website. | 1 year |
| _uetvid_exp | Bing Microsoft | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user who has previously visited our website. | 1 year |
| IDE | Google DoubleClick | Used to show Google ads on non-Google websites. | 1 year |
| MUID | Microsoft | Used by Microsoft as a unique identifier. Purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. | 1 year |
Please note that if you opt-out of some of the cookies above you might not be able to access certain features, services or secure parts of the website.
In addition, you may also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.