Once you have placed your Christmas order you will be unable to edit its contents as we take payment at the time of ordering.
Our Most Common Questions
What’s the deadline for placing a Christmas order?
Due to Christmas being a busy time of the year for most of us, including our farmers and butchers, our deadlines are earlier than usual for both Christmas orders and subscription orders. The deadline for placing or amending all orders scheduled for delivery between Thursday 19 and Monday 23 December is midnight on Tuesday 10 December. Please note, we may close certain delivery days before the 10th if we reach capacity.
When will my Christmas order be delivered?
During checkout, you can choose your preferred delivery date between Thursday 19 and Monday 23 December. Deliveries are made by our courier, between 8am and 8pm.
If you are not home to receive your order, you will have the option to choose a safe place for the driver to deliver your box, or you can request for it to be delivered to a neighbour.
What’s the delivery fee for a Christmas order?
Our delivery fees for all orders in the week before Christmas are as follows:
Delivery Day Delivery Fee Thu 19 Dec £5.95 Fri 20 Dec £5.95 Sat 21 Dec £7.95 Sun 22 Dec £7.95 Mon 23 Dec £10.95 Tue 24 Dec Closed
These charges will be applied to all orders delivered in this week, including subscription orders.
Am I able to make any amendments to an order?
Once you have placed your Christmas order you will not be to edit its contents as we take payment at the time of ordering. If you’ve forgotten something, simply give the team a call on 0203 735 8005 and they’ll do all they can to assist.
When is payment taken for my Christmas order?
Payment will be taken and your order will be processed on the same day you place the order. You cannot make changes after the order is processed.
Will my items last until Christmas?
All products labelled 19 Dec - 23 Dec will have a use-by date of at least Thursday 26 December, while our hot and cold smoked salmon and gammon products will have a later use-by date that should take you right up to New Years.
Our all year-round products may have a shorter shelf-life due to the fresh nature of the product. If these items are needed for Christmas Day, we recommend choosing a delivery date after Sunday 22 December.
Please note, as we deliver everything fresh (unless stated otherwise in the product description) our products can be frozen to prolong the shelf life.
Our Christmas Products
What do the date labels mean on your Christmas products?
Any products listed as 27 Nov - 23 Dec are only available for orders delivered between Wednesday 27 November and Monday 23 December.
Any products listed as 19 Dec - 23 Dec are only available for orders delivered between Thursday 19 December and Monday 23 December.
If an order contains both types of products, only delivery dates between the 19 and 23 December will be available. These products cannot be added to subscription orders.
To order these products subscription customers must place a one off order by clicking the Place a Christmas order button. You will then have the option to add these products to a one-off order and choose a delivery date between Wednesday 27 November and Monday 23 December during checkout. This one-off order will be delivered alongside any regular subscription order.
Will my items last until Christmas?
All products labelled 19 Dec - 23 Dec will have a use-by date of at least Thursday 26 December, while our hot and cold smoked salmon and gammon products will have a later use-by date that should take you right up to New Years.
Our all year-round products may have a shorter shelf-life due to the fresh nature of the product. If these items are needed for Christmas Day, we recommend choosing a delivery date after Sunday 22 December.
Please note, as we deliver everything fresh (unless stated otherwise in the product description) our products can be frozen to prolong the shelf life.
Can I freeze everything in my order?
Most of our products are delivered fresh, so can be frozen upon receipt. The only products that cannot be re-frozen are our Wellingtons (including vegetarian), Pigs in Blankets, DIY Pigs in Blankets and Pancetta Wrapped Pigs in Blankets.
Where do you get your turkeys from?
At Field & Flower, we pride ourselves in sourcing award-winning, free-range Bronze turkey from independent farmers that uphold the highest standards from farm through to slaughter, and in production and processing. This ensures we’re bringing you the very best turkey you can buy.
This year, our Christmas turkeys come from two trusted farmers: John in Devon and Rod in Coventry.
Are your turkeys free-range?
Absolutely! All of our turkeys are properly free-range. They roam freely outdoors on grassy fields, where they can peck, preen, and explore at their leisure, with huts for shelter during the cooler months. We exclusively raise traditional Bronze turkeys, a slow-growing breed that matures over a minimum of six months. By Christmas, they have developed a natural layer of fat, which enriches the flavour of the meat. Our turkeys are then game-hung and dry-plucked by hand, resulting in tender, succulent, and full-flavored meat.
What are your turkeys fed?
The poults hatch early in the summer and are then brooded for about six weeks until it’s safe for the birds to roam freely outside. From start to finish, the turkeys are fed a simple and traditional cereal feed mix designed to complement the seeds, flora and fauna that they would find naturally in their area. When the turkeys are big enough to be free-ranging on the surrounding fields and meadows, they also have the opportunity to forage on grasses, herbs and seasonal berries.
How long should I cook the turkey for?
We deliver all turkeys with a Christmas cooking guide. Our free-range birds have a natural layer of fat that conducts heat throughout the turkey, so they can cook quicker than your typical supermarket turkey. For reference, a 5.3kg turkey can be cooked in 2 hours 15 minutes, plus 45 minutes resting time.
Why should I choose a Field & Flower turkey over the supermarkets?
Our heritage breed Bronze turkeys are raised with exceptional care for exceptional taste. Unlike intensively reared birds, our turkeys are fully free-range, spending much of their lives outdoors and are slow-grown for at least six months. This allows them to develop a unique layer of fat that locks in moisture and flavour. After reaching maturity, the birds are game-hung for 10 days and hand-plucked, which further enhances the taste and texture, giving the meat a succulent quality and ensuring a beautifully crisp, glossy skin.
Will the turkey fit in my oven?
Our Extra Extra Large Free Range Bronze Turkey (8kg+) will be approx. W30cm x L40cm x H17cm (dependent on exact weight) and will fit in a standard oven.
Orders & Payment
What’s the deadline for placing a Christmas order?
Due to Christmas being a busy time of the year for most of us, including our farmers and butchers, our deadlines are earlier than usual for both Christmas orders and subscription orders. The deadline for placing or amending all orders scheduled for delivery between Thursday 19 and Monday 23 December is midnight on Tuesday 10 December. Please note, we may close certain delivery days before the 10th if we reach capacity.
Am I able to make any amendments to a Christmas order?
Once you have placed your Christmas order you will not be to edit its contents as we take payment at the time of ordering. If you’ve forgotten something, simply give the team a call on 0203 735 8005 and they’ll do all they can to assist.
What payment methods do you accept?
We accept all major debit and credit cards, including American Express. You can also pay for your Christmas order using Apple Pay, Google Pay and Pay Pal.
When is payment taken for my Christmas order?
Payment will be taken and your order will be processed on the same day you place the order. You cannot make changes after the order is processed.
Deliveries
How is the food packaged and does it stay fresh?
We deliver your order in temperature controlled recyclable boxes with recyclable ice packs, keeping your food chilled for up to 24 hours. While our ice packs may melt when your order is out for delivery, we test our box temperatures weekly to ensure our minimum chill time doesn’t change.
When will my Christmas order be delivered?
During checkout, you can choose your preferred delivery date between Thursday 19 and Monday 23 December. Deliveries are made by our courier, between 8am and 8pm.
If you are not home to receive your order, you will have the option to choose a safe place for the driver to deliver your box, or you can request for it to be delivered to a neighbour.
Can I choose the time of delivery?
We don’t currently offer the option of selecting a delivery time. You’ll receive a delivery notification via text or email on the day of your delivery with a one-hour time slot. Our standard delivery window is between 8am and 8pm. We take delivery instructions if you’re not home when we’re due to deliver.
What happens if I can't be at home to receive my delivery?
No need to worry if you're not at home. We will ask you for delivery instructions when you add your delivery address. We will always leave your order according to these instructions.
You will receive a one-hour time slot on the morning of your delivery. You will also be able to track the progress of your delivery using the DPD app.
What’s the delivery fee for a Christmas order?
Our delivery fees for all orders in the week before Christmas are as follows:
Delivery Day Delivery Fee Thu 19 Dec £5.95 Fri 20 Dec £5.95 Sat 21 Dec £7.95 Sun 22 Dec £7.95 Mon 23 Dec £10.95 Tue 24 Dec Closed
These charges will be applied to all orders delivered in this week, including subscription orders.
What do I do with all the packaging?
Our cardboard boxes and liners are FSC certified and can be put in your regular household recycling, as can our cardboard box liner. The ice packs are also 100% recyclable and are filled with purified water. The water can be poured away and the plastic popped in your recycling (although we suggest re-using them as they make great picnic box or lunchbox coolers).
Is there anywhere in the UK you don't deliver?
Unfortunately, the following postcodes are currently not covered by our courier for next day delivery, so we can’t guarantee it will arrive fresh and therefore don’t deliver: AB31-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA78, PH, TR21-TR25, ZE.
If you haven't found the answer to your question, visit our contact us page to find out how to get in touch with our friendly customer team.