My field&flower

Frequently Asked Questions

I want an item that I can't see on the website, are you able to provide it for me?

Nine times out of ten we can – there are very few cuts that we can’t provide for you. Just give us a call or send us an email we’d be more than happy to discuss the items that you would like not currently on our website.

Is there a difference in price between the regular boxes and the farm shop?

Yes there is. One of the advantages about buying a regular box from us is that the price per kilo for each product does tend to be lower. 

Is your meat organic?

No our products are not certified organic, but we do only work with traditional free-range farmers. The handful of farmers that we choose to work with we look on a purely individual basis sourcing from only small extensive farms in the West Country that meet our high standard requirements i.e. only farming traditional free-range breeds, ensuring the highest animal welfare, providing only grass-fed and natural diets, and being as local to us on Home Farm as possible so your food miles are kept to an absolutely minimum.Animal welfare is the top priority for all of our farmers and we believe that we go above and beyond the criteria of what The Soil Association (SA) states for those farms needed to be certified organic. According to The SA, a cattle’s diet for example need only be 60% grass and 40% organic feed (processed grains etc) so the animal isn’t being fed a completely natural diet. Our cattle however are fed 100% grass throughout their entire lives which not only adds to the exceptional animal welfare that we ensure, but also the brilliant taste of our beef and the healthy benefits that come when eating grass-fed meat. 

Do you use Halal?

No. None of our meat is slaughtered in accordance with religious practices. We use a small local abattoir in North Somerset that is run by the University of Bristol (veterinary department) who use only traditional British methods.

Is there a minimum spend when placing a one-off order?

Yes there is a minimum spend of £20 excluding delivery.

Will the box stay chilled all day?

Yes, all our boxes stay cool for 36 hours. We use 100% recyclable boxes packed with ice packs which keep the products chilled giving you plenty of time to come home and pick up your order after it has been delivered.

How and when do I pay for my regular order?

Payment for regular box orders are set up through a reoccurring payment, not a direct debit which means we only take the money when we can see that you have an order due. Payment is taken 10 days before your next box will be delivered unless you tell us otherwise.

I don't want my next box, can I skip an order?

Of course, this is no problem at all. You can either push the date of your next order back to a more convenient day or just sent us an email or give us a call and we'll be happy to arrange it for you.

Can I change the frequency of my regular delivery?

Yes absolutely - you're in complete control. If you just log in to your account and clock 'update my preferences' then you can amend it through here.

Can I change the items in my regular box?

Of course. Just log in to your account and amend your basket accordingly. Remember to hit the ‘confirm’ button on the top left so that it can be processed with your amendments.

How do I change my card details on my account?

This isn’t something that you can do yourself. You will have to give us a call or send us an email and we can then update your account from our end. Please note, for security reasons we are unable to view your current card details so we can’t tell you what card is already on your account.

What shall I do with the box after I’ve finished with it?

All of our boxes are 100% recyclable so you can dispose of them with your usual recycling. 

What can I do with the ice packs in the box?

You can reuse these; simply put them in the freezer and use them again and again.

How can I cancel my regular box subscription?

We’ll be sad to see you go, but if you’re wanting to cancel your regular box with us just give us a call or send us a quick email and we can arrange this for you. We hate wastage as much as you do, so in conjunction with our terms and conditions please be aware that all cancellations must be made 10 days before your next box is due to be delivered.

Is grass fed meat healthier for me?

When comparing meat from animals who have enjoyed a grass-fed diet in comparison to grains, there are certainly many more health benefits. It has advantage of being much higher in healthy fats such as Omega 3's & CLA. These are the key to reducing body fat and helping to maintain lean muscle mass. With 4 times more Vitamins A & E in grass-fed meat the body produces much more quality glycoproteins for building critical muscle mass, and creatine for muscle energy. The yellow fat on grass-fed meat means it's rich in nutrients like carotenoids & beta-carotene which have been proven to reduce the risk of disease. Plus, it tastes great. 

Do you only use British Rose veal?

All our Veal is British Rose and RSPCA British premium food accredited. We’ve taken our time in sourcing our Veal because it’s so important that it’s from the right place and the right quality. 

How can I be sure that the welfare of the animals is paramount?

Traceability and welfare is at the very heart of the field&flower butchery. We believe by giving the animals the happiest life, they will produce the best quality meat. We regularly update our customers via our website, social media channels and newsletters about what our farmers are up to, and host free events for our customers every few months to meet our farmers and see how we work. In every box that you receive from us we always include a newsletter that tells you the breed of the animal, name of the farm it came from as well as the kill and butchery date so you are guaranteed traceability. We want our customers to know exactly where the meat has come from, and to know we’re using the most ethical practice possible. The farmers gate is always open for a visit too. 

Delivery questions

Do you deliver nationwide?

Yes, with only very few exceptions. We use an overnight, next day delivery service, which means there are some locations within the UK that we currently don’t deliver to such as Northern Ireland, the Isle of Man, the Isle of Skye and any other offshore island.Certain postcodes in Scotland are also subject to a 48 hr delivery rather than 24 hr from leaving our butchery so please do get in touch with us so we can confirm. 

When is the latest that I can order my box for same week delivery?

Tuesday at 9pm is the latest that you can place an order for the same week delivery. Any time after that will have to arrive the following week.

When do you deliver?

We only deliver on Wednesdays, Thursdays and Fridays. Unfortunately at the moment we aren’t able to specify an exact time window, but your box is guaranteed to arrive between 8am and 7.00pm on your chosen day.

What’s your delivery charge?

All our deliveries are £3.95, whether as a one-off box, from the farm shop or as a regular order.

Where can you leave my box if I’m not at home to receive it?

You can specify any safe location on the delivery instructions on your account. The majority of our customers aren’t in when we deliver their box so we leave them in front porches, garages, sheds, with next door neighbours, behind the front garden hedge, communal entrance halls or in an upturned recycling box. It’s completely up to you, but if no designated area has been specified and our courier service doesn’t feel that it is safe to leave, we will take it back and redeliver another time.

Can I get my box delivered to work?

Yes, you can have it delivered to any alternative address that you like. Just remember not to open the box until you get home to ensure it stays cool for as long as possible.

Help! I really don’t have anywhere you can leave my box!

Of course, this is no problem at all. Just log in to the delivery calendar on your account and choose a date in the future that will be most suitable for you.

Alternatively, you can send us an email or give us a call and we’d be more than happy to arrange it for you.

My box wasn't delivered when expected, what do I do?

Please let us know within 24 hours of your box not arriving, so we can either contact our own driver or track it to find out it's whereabouts. we will if needs be, arrange for a replacement order to be with you as soon as possible.

Can I collect my box from the farm?

Unfortunately not at the moment. Because we’re a working farm we need to put your safety first, but we’re hoping in the future we can offer this option.

Do you deliver nationwide?

Yes, with only a few exceptions. We use DPD on an overnight, next day delivery service, which means there are some locations within the UK that we currently don't deliver to such as Northen Ireland, the Isle of Man, the Isle of Skye and any other offshore islands. Certain postcodes in Scotland are also subject to a 48 hour delivery rather than a 24 hour from leaving our butchery so please do get in touch with us so we can confirm. The postcodes that are currently subject to this are: AB31-AB56, BT, FK17-FK21, G83, GY9, HS1-HS9, IM, IV, JE, KA, KA27, KA28, KW0-KW17, PA20-PA78, PH20-PH25, PH-27-PH99, ZE.

When do you deliver?

We deliver on Wednesdays, Thursdays and Fridays. On the morning of your delivery DPD will inform you of your 1-hour delivery slot.

Where can you leave my box if I'm not home to recieve it?

You can specify any safe location on the delivery instructions on your account. The majority of our customers aren't in when we deliver their box so we leave them in front porches, garages, sheds, with neighbours, behind the garden hedge, communal enterance halls or in an upturned recycling box. It's completely up to you. You can also choose to do this using the DPD app or by following the link in your text or email that DPD send to update the driver on where to leave your box.

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